Please read the following important terms and conditions before you buy anything on our website and check that they contain everything which you want and nothing that you are not willing to agree to. Summary of some of your key rights:
This contract sets out: your legal rights and responsibilities;
- our legal rights and responsibilities; and
- certain key information required by law.
- In this contract: ‘We’, ‘us’ or ‘our’ means V1CE Limited;
- Standard V1CE© Models means V1CE Limited products that are non-customisable
- Custom V1CE© Models means V1CE Limited products that customisable by means of designs such as logos, images, name, printing or any other form of customisation or modification
- ‘You’ or ‘your’ means the person using our site to buy goods from us.
- If you don't understand any of this contract and want to talk to us about it, please contact us by: email https://v1ce.co/pages/contact-us
1.1 If you buy goods on our site you agree to be legally bound by this contract.
1.2 This contract is only available in English. No other languages will apply to this contract.1.3 When buying any goods you also agree to be legally bound by:
4.1 Below, we set out how a legally binding contract between you and us is made.
At V1CE© Limited we want you to have a positive experience whenever you shop with us. V1CE© Limited will only be able to process refunds after a valid cancellation confirmation.
Cancellations are only deemed valid after confirmation from V1CE© Limited. An email should be sent to you confirming that your order has been cancelled, after which a full refund will be provided.
Our Custom V1CE© models are eligible for full refunds on the basis that V1CE© Limited receives a cancellation request within 1-2 days after purchase. Any cancellation requests received after this period will not be eligible for a refund.
In the unfortunate event, your product is faulty due to software or application malfunction beyond repair by V1CE© Limited. V1CE© Limited will endeavour to provide a full refund.
On Standard V1CE© Models, refunds are dependant on the stage of cancellation.
Cancellations made within 30 days of purchase are granted a full refund and backed by our 30 day Money Back Guarantee.
In the unfortunate event, your product is faulty due to software or application malfunction beyond repair by V1CE© Limited. V1CE© Limited will endeavour to
provide a full refund.
If you received a printed product you’re dissatisfied with, please inform us via email and provide pictures of the product to email@example.com. Please highlight what you consider deficient, so we may advise and make changes where necessary.
On the odd occasion, you may be asked to return the product. Please only do this when V1CE© Limited has requested.
Any error in production or you received anything different from the approved proof, V1CE© Limited will provide a reprint with no additional cost to you.
However, we cannot be held responsible for customer errors, inability to visualise the final product(s) or inexperience concerning warnings* sent out with all artwork proofs.
*Please refer to your Artwork Proof to see warnings.
Customer satisfaction is our #1 priority!
In the event you received a defective product, a replacement will be sent with no additional cost.
Here at V1CE©, we are committed to going above and beyond to ensure you are satisfied with your product.
If there are any issues or concerns with your V1CE© order, please feel free to send an email to firstname.lastname@example.org so we can resolve it as quickly as possible.
V1CE© is responsible for your order from placement to production and packaging. Once your order has been handed over to the shipping carrier, our responsibility ceases.
Thus, any items damaged in shipping must be addressed with the shipping carrier themselves.
If your order is returned to us due to being undeliverable, a reshipment fee, 110% of the initial shipping charge, will be required.
Please include a phone number with your order to be easily contacted if there is a problem with delivery.
As V1CE© custom creates its products per individual order, shipment tracking numbers are not available until production is completed. You may be able to track your order with the carrier provided.
Standard V1CE© Models are delivered within 5-7 days of confirmed purchase.
Custom V1CE© Models shipping times are post-design process.
If we are unable to complete production within the specified time frame, we will accommodate for the additional time spent on production with a faster shipping method so that you can still receive your order on/around the estimated delivery date.
Please keep in mind that we do not guarantee delivery dates; the date you are provided with is simply an estimate.
On rare occasions, where the print output may not meet our quality control standards, we’ll have no choice but to reprint your order, causing delays.
Customs policies vary widely from country to country. V1CE© does not have control over these fees, nor can we predict these fees' exact cost.
Thus, we are not responsible for informing you of the specific fees that may apply; it is your responsibility, as the customer and the importer, to check your country’s requirements for all customs fees before placing your order.
Please also be advised that when customs clearance procedures are required, it can cause delays beyond our original delivery estimates.