product faq

There's no need for an app! V1CE cards work seamlessly with all phones – simply tap and you're good to go.

Digital business cards are an innovative, eco-friendly alternative to traditional paper business cards. They allow easy networking through email, text, social media, NFC technology, or QR codes and can be customized with multimedia content like images, videos, and other links. Digital business cards enhance online visibility, enable customization with multimedia content, and offer a cost-effective, eco-friendly solution for networking and building connections in the digital age.

In the modern age, digital business cards are a valuable tool for networking and building connections as they boost online visibility; allow for personalised customisation with various multimedia content; and provide an eco-friendly and cost-effective solution to traditional paper business cards.

A physical business card with a small integrated circuit and a receiver for wireless communication for NFC-enabled devices; such as a smartphone or tablet

NFC stands for Near Field Communication and is the same technology that powers your contactless payments via your debit or credit card.

NFC business cards can be more expensive than traditional business cards due to the added technology and production costs. However, the cost may vary depending on the quantity and type of card your order.

Yes, an NFC business card can be reused multiple times. The information on the card can be updated and reprogrammed as needed.

The benefits of using an NFC business card include convenience, versatility, and efficiency. It allows for the seamless transfer of information; eliminating the need for manual data entry. It also enables businesses to track the usage of their cards and analyze their marketing efforts.

Upon completing your purchase, you will receive an email inviting you to set up a V1CE profile. Here you can add contact details, social media accounts, and other relevant information. This is also where you manage, share and edit what is shown on your card in realtime.

Click here to see more information.

Upon completing your purchase, you will receive an email inviting you to set up a V1CE profile. Here you can add contact details, social media accounts, and other relevant information. This is also where you manage, share and edit what is shown on your card in realtime.

Click here to see more information.

The "Exchange Contact" button on your V1CE profile lets users share their name, email, and other details. This information is then stored in your V1CE CRM for easy follow-up.

It is recommended that you request the individual to bookmark the URL link after scanning your card onto their phone browser. This ensures that in case you update your information, they can view the latest version by accessing the bookmarked URL. This practice helps to ensure that the recipient has the most up-to-date and accurate information available.

We recommend placing separate orders if you need to send items to multiple locations. This approach will facilitate easy tracking of each order, eliminate customs-related complications, and allowing you to take advantage of the complimentary standard shipping.

No need to purchase individually, you can do multiple designs within a single order of multiple cards.

Find a style and colour scheme that showcases your business's personality. Upon purchase, our design team will send you an email to complete a design brief. They will then create your card for your approval at no additional charge. Alternatively, you can upload a print-ready design (design guidelines).

Certainly, if you desire a full colour for your card, it can achieved with our Bamboo cards. We would suggest to use Black Bamboo cards as they have smoother surface and less grain texture.

For design requirements, to ensure your design is print-ready, please consider the checklist below:

FILE TYPE - We can only accept file types such as:
PNG, PDF, AI, PSD, and EPS for Original and Bamboo Cards.

PNG (high quality), PDF (high quality), AI, PSD, and EPS for Metal Cards.
 
RESOLUTION - The optimal resolution for the print files is between 250dpi and 600dpi. Anything lower, and the image quality will be substandard and, unfortunately, pixelated.
 
COLOURS - All files should be sent in CMYK (cyan, magenta, yellow and black)
 
ADDITIONAL INFORMATION - Vector paths should weigh at least 0.25 pt. Fonts should be embedded in the PDF or converted into curves/paths. The minimum font size (below which we cannot guarantee perfect print quality) is 6 pt.
 
LOGO SIZE - 2cm, 4cm and 6 cm wide, with 4cm height is our suggested logo size.
 
FULL CARD MEASUREMENT - 85mm x 54mm is the very maximum; however, logo file sizing shouldn’t be more than 50mm if possible.

It is not possible to personalise the packaging; we ship all our products in environmentally friendly V1CE branded packaging.

The production time frame is 1-2 days depending on the number of cards in your order. Majority of the time, we aim to dispatch your order on the very next day of you approving the digital mockup or proof.

You do not need to follow up, if we need anything from you, we will let you know. Once you approve the mockup/proof we'll move to production; you will be notified with shipping updates.

We send your order straight to production after approval, if you need any changes, please always contact us directly as fast as possible and we will assist you as best we can.

The only time, we won’t be able to assist you is any change in address after the shipment is under transit.

To gain a deeper understanding of our shipping and returns policy, we invite you to visit this page on our website. This resource will provide you with comprehensive information regarding our policies and procedures in these areas.

For any cross-border trades, customs can contact the importer for additional fees or verification. This solely depends on your country’s legislation.

For any cross-border trades, customs can contact the importer for additional fees or verification. This solely depends on your country’s legislation. We collect taxes within the EU and are adding more countries to the list so that your V1CE cards are delivered to your door without hassle.

Please always contact our customer support team for assistance with your V1CE cards.

At V1CE, we understand the importance of our customers and strive to provide the best possible service. While we do offer a 30-day refund policy, we want to make sure that we have done everything we can to assist you before you make the decision to end your relationship with us. Our team is dedicated to addressing any concerns or issues you may have, and we are committed to making your experience with V1CE a positive one.

Absolutely! Update your details in real-time within your online profile, and even switch between profiles for multiple businesses.

Yes, you can add more than 1 business Profile on your card and you can select and assign which business Profile you want your card to share through your account. You can interchange the profile that you want your card to share anytime you need.

To effectively manage multiple V1CE cards, activate them all under the same V1CE account. This allows you to easily monitor and manage them all in one place; view usage, set alerts, and make changes to settings.

Simply log in to your V1CE account and follow the activation process for each product, using the same account information for each one. By doing this, you will have full control over your V1CE products and be able to manage them efficiently, saving time and effort.

The thickness of the V1CE cards can be found in the product description of each product page. Our Original cards are the same size and thickness as your standard credit or debit card (without the raised lettering of course). The metal and bamboo cards are slightly thicker than this.

Please note that any accessories listed as "non-customisable" are unable to be personalised in any way, shape or form, in contrast to our cards which offer customisation.

Our Metal cards are crafted through a laser engraving process which reveals the metallic materials underneath the covering. Available in a range of colours including Black, White, Blue, Green, and Red, the materials used are either gold or silver and can be engraved to showcase either of these metallic hues.

In contrast, our Silver Brush Metal and 24k Gold cards are similarly created through laser engraving, albeit with designs etched on top of these materials.

Our Gold cards are coated (or plated) with 24k gold.

Our 24k Gold cards are coated with genuine gold and represent the epitome of luxury and exclusivity in our product lineup. These premium cards are specifically designed to cater to customers who are looking for a truly opulent and prestigious product.

We can print from edge to edge but we cannot change the background colour for metal cards.

Unfortunately we do not offer custom designs for the back of your cards as this area is reserved for an optional QR code that is linked directly to your V1CE digital profile.

At V1CE, we are committed to being an eco-friendly company and providing sustainable solutions for our customers. One way we achieve this is by offering reusable cards, which can help reduce waste and minimize our environmental impact. If you choose to have an employee's name on the card and they leave, the card would be rendered unusable, but this can be avoided by opting not to include a name on the card.

Ultimately, the decision to have a name on the card is up to you, and we are happy to accommodate your preferences. We strive to provide the best possible service and are committed to helping you find the most suitable option for your business needs while also promoting sustainability.

If you intend to use PVC cards and need background changing, we can do this on a White PVC. However, we would not recommend this as PVC cards do not absorb the ink as well as the bamboo cards and so there is a risk of having "fluff" in the print.

At V1CE, we take pride in providing high-quality, professional-grade cards that meet the needs of our customers. To answer your question, the NFC (Near Field Communication) chips on our cards are not visible, and are seamlessly integrated into the design of the card. However, on our light-colored Red PVC cards, you may notice a slight shadow where the NFC chip is located.

Please be assured that this does not impact the quality or completeness of your card in any way,

We are pleased to offer Bamboo cards as a sustainable alternative to conventional business cards. Made from wood, these cards are an eco-friendly option that supports our commitment to reducing plastic waste and promoting sustainability.

As a company, we strive to provide innovative and environmentally responsible solutions to our customers. By choosing Bamboo cards, you can make a positive impact on the environment while still maintaining a professional and polished image for your business.

While our cards are built to withstand everyday wear and tear, it's important to note that like any material, they can break under pressure. However, with proper care and handling, our cards can provide years of use and enjoyment.

It's important to be mindful that our Bamboo cards, in particular, are made from a natural wood material and may be susceptible to damage if exposed to water. If not properly cared for, water exposure may cause splitting or other damage to the card's surface. With that said, we are confident that with the right care and handling, our Bamboo cards can provide a sustainable and long-lasting option for your business needs.

We offer additional warranties for purchase at the time of your order. These warranties come in options of 1 or 2 years and provide two replacement cards per year in the event of lost or stolen cards. However, please note that depending on your location, you may be asked to cover shipping costs. If you choose to claim your warranty, please ensure that the replacement cards have the same design as your original order.

We value our customers and strive to provide the highest quality products possible. In the unlikely event that your cards are delivered with a defect or are lost in transit, we will happily reproduce them for you. However, it's important to note that we cannot provide a guarantee for wear and tear that occurs from regular usage.

At V1CE, we offer a range of high-quality metal, PVC, and Bamboo cards that are designed to meet your specific needs and preferences. Depending on the card type and colour, our QR codes are printed with various colours to match the overall aesthetic and design of the card.

For our Metal cards in Black, Blue, Green, and Red, the QR codes are printed with gold or silver colours that match the chosen engraving type on the front of the card. However, for our 24k Gold, Silver Metal, and White Metal cards, the QR codes are printed in black to complement the card's premium and luxurious design.

When it comes to our PVC and Bamboo cards, the QR codes are printed in a way that ensures optimal visibility and readability. For darker coloured cards, we use white QR codes to provide a clear contrast, while for lighter coloured cards, we use inverted black QR codes for maximum readability.

At V1CE, we offer Metal cards that feature metal on the front side and PVC on the back side for easy NFC transmission. These materials are expertly bonded together to create a seamless and durable design that meets our high standards of quality and functionality.

It's worth noting that in our entry-level Metal cards are called Machine Pressed cards, it is possible to see the two materials stuck together at the edges. However, this does not affect the overall performance or durability of the card. We currently offer the Machine Pressed Metal cards in Black only.

For those looking for a more durable option, we offer CNC Reformed cards that feature a specialised design that covers the edges to prevent any visible seams. This makes them an ideal choice for those who demand the highest level of quality and craftsmanship.

Only our business cards, phone cards and table talker products are customisable, everything else is as you see on our website.

Phone cards are NFC customisable mini cards that can be stuck on back of your phone. They can be printed with your design and work in the same way as your V1CE cards but are typically stuck on back of one's phone. You can of course stick them anywhere you like, such as your tablet, your laptop, or on signage used at a trade show for example.

V1CE offers new age security, only sharing (not extracting) information within an inch of a compatible device. No financial information is stored, and details shared are similar to traditional business cards.

Ultimately you choose what goes on your cards, so just make sure you wouldn't put anything on there you wouldn't be willing to share.

V1CE doesn't ask for sensitive information or social media logins. Share as much or as little as you'd like on your V1CE profile. Review our Privacy Policy and Terms of Agreement for more details.

Here at V1CE, we are big on environmental stainability. We are continuously looking at ways to be greener and give back to our planet! For example, we plant a tree for every product purchased! Have a look at our current project here,

https://ecologi.com/projects/mangrove-planting-in-madagascar https://ecologi.com/v1ce