Privacy Policy

V1CE Limited (“V1CE,” “we,” “us,” or “our”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our website, v1ce.co.

2. Who we are and contact details

V1CE Limited is the data controller responsible for deciding how and why your personal information is used. Our company number is 12681711. Our registered and correspondence address is First Floor Office, 38A–42A Ormskirk Road, Preston, PR1 2QP, England and Wales. For any privacy-related questions or concerns, you may contact us at [email protected].

2. Information we collect

We collect personal information that you voluntarily provide when interacting with our website, such as when placing orders, creating an account, or contacting us. This includes your name, address, phone number, email address, title, company name, social media handles, date of birth, username, and login details. We may also collect financial information such as payment details necessary to process your order, although payment information is handled directly by our payment gateway and not stored by us.

We collect contribution and service-related information such as feedback provided via phone, email, or social media and details about services we provide to you. We also collect technical and usage data indirectly, such as information about your browsing activity, which is collected through cookies and similar tracking technologies. Our services are not intended for children, and we do not knowingly collect information about minors.

3. Legal basis for processing your information

We process your personal information using one or more of the following legal bases. We may process your information based on your consent, such as when you agree to receive marketing communications. We may process your information when it is necessary to fulfil a contract with you, such as processing and delivering your orders. We may process your information to comply with legal obligations, such as tax or reporting requirements. We may also process your information where it is necessary for our legitimate interests, such as improving our services or preventing fraud, unless your rights override those interests.

4. How we share your information

We only share your personal information when necessary. We may share your name and delivery address with delivery partners to fulfil orders. We may share information in connection with business transfers, including mergers, acquisitions, or the sale of company assets. We may share limited information with advertising providers such as Adroll, Meta, and Google so they can help us deliver relevant advertisements. We may also disclose information when required to comply with legal obligations or law enforcement. We do not share your personal information with any other third parties.

5. Cookies and tracking technologies

We use cookies and similar tracking technologies such as pixels and web beacons. Some cookies are essential for operating our website and maintaining security. Other cookies remember your preferences, improve site performance, or help us deliver relevant marketing content. Where applicable, you may opt out of non-essential cookies.

6. Transfers of information outside the UK and EEA

If you are a resident of the UK, EEA, or Switzerland, your information may be transferred outside those regions, including to the United States, for purposes such as order fulfilment. We safeguard such data transfers using legally approved mechanisms such as the European Commission's Standard Contractual Clauses.

7. Marketing

We may send marketing communications by post, email, telephone, or text message when we have your consent or a legitimate interest. You may unsubscribe at any time using the unsubscribe link in emails, replying STOP to texts, or contacting us directly. Unsubscribe requests may take up to five days to process.

Your data protection rights

YOUR DATA PROTECTION RIGHTS All users have certain rights. You may request access to your personal information and ask us to correct any inaccuracies. You have the right to know we use appropriate security measures to protect your information.

European Residents (UK, EEA, Switzerland) have additional rights under GDPR. These include the right to request erasure of your information, the right to receive your data in a portable format, the right to object to certain types of processing (including direct marketing), the right to restrict processing, and the right to withdraw consent at any time.

To exercise your rights, email [email protected] with your name, account or reference number, proof of identity and address (such as a passport or driving licence and a recent utility bill), and a clear description of the right you wish to exercise. If we cannot resolve your concern, you may lodge a complaint with your local supervisory authority. In the UK, this is the Information Commissioner’s Office.

US Residents (California and Nevada) have additional rights.

California residents have rights under the California Consumer Privacy Act (CCPA). These include the right to know what personal information we collect, the right to access or obtain a copy of your information from the previous 12 months, the right to request deletion of your information (with certain exceptions), and the right not to be discriminated against for exercising your privacy rights. California residents may request information once a year about personal information disclosed to third parties for direct marketing. Minors under 18 may request removal of publicly posted data.

Nevada residents may opt out of the sale of certain personal information. V1CE does not sell personal information as defined under Nevada law.

To exercise your California or Nevada rights, email [email protected] with the appropriate subject line—“Request for California Privacy Information” or “Request for Nevada Privacy Information”—and include your email or mailing address for our response.