V1CE PROMISE
Thank you for choosing to be part of our community at V1CE Limited, a company registered in England and Wales under company number 12681711, with a registered office at: Office 520 City House, 131 Friargate, Preston, Lancashire, United Kingdom PR1 2EF and postal address for any correspondence at: First Floor Office 38A - 42A ORMSKIRK ROAD, PRESTON, PR1 2QP (“V1CE”, “we”, “us”, or “our”).
Customer satisfaction is our #1 priority!
In the event you received a defective product, a replacement will be sent with no additional cost.
Here at V1CE, we are committed to going above and beyond to ensure you are satisfied with your product.
If there are any issues or concerns with your V1CE order, please feel free to send an email to hello@v1ce.co.uk so we can resolve it as quickly as possible.
CUSTOM V1CE MODELS
Our Custom V1CE models are eligible for full refunds on the basis that V1CE Limited receives a cancellation request within 1-2 days after purchase. Any cancellation requests received after this period will not be eligible for a refund.
In the unfortunate event your product is faulty due to software or application malfunction that is beyond repair by V1CE Limited. V1CE Limited will endeavour to provide full refund.
STANDARD V1CE MODELS
On Standard V1CE Models, refunds are dependant on the stage of cancellation.
Cancellations made within 30 days of purchase are granted a full refund and backed by our 30-day Money Back Guarantee.
In the unfortunate event your product is faulty due to software or application malfunction that is beyond repair by V1CE Limited. V1CE Limited will endeavour to provide full refund.
LATE OR MISSING REFUNDS (if applicable)
If you’ve waited for longer than 30 days and you still have not received your refund yet, please contact us at hello@v1ce.co.uk.
REPRINT POLICY
If you received a printed product that you’re dissatisfied with, please inform us via email and provide pictures of the product to hello@v1ce.co.uk. Please highlight what you consider deficient, so we may advise and make changes where necessary.
Any error in production or you received anything different from the approved proof; V1CE Limited will provide a reprint with no additional cost to you.
We cannot, however, be held responsible for customer errors, inability to visualise the final product(s) or inexperience with respect to warnings* sent out with all artwork proofs.
*Please refer to your Artwork Proof to see warnings.
RETURN POLICY
On the odd occasion, you may be asked to return the product. Please only do this when V1CE Limited has requested.
To return your product, you should mail your product to:
38A - 42A Ormskirk Road
Preston
PR1 2QP
SHIPPING POLICY
V1CE is responsible for your order from placement, to production and packaging. Once your order has been handed over to the shipping carrier, our responsibility ceases.
Thus, any items damaged in shipping must be addressed with the shipping carrier themselves.
If your order is returned to us due to being undeliverable, a reshipment fee, 110% of the initial shipping charge, will be required.
Please include a phone number with your order so that you may be easily contacted in the event that there is a problem with delivery.
SHIPMENT TRACKING NUMBERS
As V1CE custom creates its products per individual order, shipment tracking numbers are not available until production is completed. You may be able to track your order with the carrier provided.
TURNAROUND TIMES
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Standard V1CE Models are delivered within 5-7 days of confirmed purchase.
Custom V1CE Models shipping times are post design process.
In the event that we are unable to complete production within the specified time frame, we will accommodate for the additional time spent on production with a faster shipping method so that you can still receive your order on/around the estimated delivery date.
Please keep in mind that we do not guarantee delivery dates, the date you are provided with is simply an estimate.
On rare occasions, where the print output may not meet our quality control standards, we’ll have no choice but to reprint your order, causing delays.
CUSTOMS POLICY FOR INTERNATIONAL ORDERS
Customs policies vary widely from country to country. V1CE does not have control over these fees, nor can we predict the exact cost of these fees.
Thus, we are not responsible for informing you of the specific fees that may apply; it is your responsibility, as the customer and the importer, to check what your country’s requirements are for all customs fees, before placing your order.
Please also be advised that when customs clearance procedures are required, it can cause delays beyond our original delivery estimates.