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Customer storyFood and beverage
Tim Hortons Middle East

How Tim Hortons cut follow-up time 80% and stopped running out of cards

The team kept running out of business cards before meetings and events. They moved to V1CE bamboo cards, and follow-up time dropped 80%.

less follow-up time
80%
of users reported better efficiency
90%+
saved a month
10 hours
Haydn Price
Haydn Price

Founder of V1CE. I've helped 510,000+ professionals swap paper cards for a card that gets their contacts back.

Published · Updated

“The most appealing feature of this card has been its ability to use existing NFC technology to share your information digitally with just a simple tap.”
Faisal ParkarFaisal ParkarHead of IT, Tim Hortons Middle East

The challenge

The team meets vendors, partners and stakeholders across the Middle East, often back to back.

"Business cards have been part of our professional space for quite a long time and will continue to play an important role. However, the need to always have one available with us was daunting." Faisal Parkar, Tim Hortons Middle East

Cards got forgotten before meetings and ran out at trade events. When a title or number changed, the old box was out of date.

What they changed

"We had a concern as to how the whole experience would pan out. But all of our queries were answered once we received the first batch of V1CE cards."

Staff now share their details with one tap of a V1CE bamboo card, and IT keeps every card up to date from the team CRM.

StepWhat they did
First batchFaisal's team tested the first cards before rolling out across the region.
One tap to shareStaff tap the card on a phone and their details open. A QR code on the back covers any phone that won't tap.
One place to updateIT changes details once. New starters share their details on day one.
A V1CE card tapped on a phone opens the owner's contact page

The outcome

  • Follow-up time fell 80%.
  • Over 90% of users reported better efficiency in client and partner meetings.
  • About 10 hours saved a month, Faisal reports.
  • No more reprints. IT stopped handling manual updates and replacement card orders.
“Our experience with V1CE has been incredibly positive. It's helped us elevate our networking game and made a lasting impact on how we connect with others.”
Faisal ParkarFaisal ParkarHead of IT, Tim Hortons Middle East

Want follow-up to take 80% less time? See your logo on a V1CE card before you pay. Free, takes a minute.

More customer results

Air Canada Vacations64%more contacts at eventsHow Air Canada Vacations captured 64% more contacts at eventsRead case studyLotus Cars75%less time on CRM data entryHow Lotus Cars cut CRM data entry 75% and saved $18,000 a yearRead case studyDillard's50%better contact captureHow Dillard's cut 120,000 paper cards a year and got 3,500 hours backRead case studyFurniture Village70%lower card costsHow Furniture Village cut card costs 70% across 200+ staffRead case study

Want results like Tim Hortons?

Pick bamboo, metal or PVC and see your logo on it before you pay. Nothing is made until you say yes.

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Haydn Price

Written by

Haydn Price

Founder

Founder of V1CE. I've helped 510,000+ professionals swap paper cards for a card that gets their contacts back.