Shipping & Returns

Reprint Policy

If you received a printed product that you&re dissatisfied with, please inform us via email and provide pictures of the product to [email protected]. Please highlight what you consider deficient, so we may advise and make changes where necessary.

Any error in production or you received anything different from the approved proof; V1CE Limited will provide a reprint with no additional cost to you.

We cannot, however, be held responsible for customer errors, inability to visualise the final product(s) or inexperience with respect to warnings* sent out with all artwork proofs.

*Please refer to your Artwork Proof to see warnings.

Return Policy

Full refund within 30 days of delivery. You keep the card — we do not ask you to send it back. Where you have a statutory right to reject faulty goods, that right is unaffected.

On the rare occasion V1CE Limited requests a return for another reason, please mail the product to:

Shipping Policy

V1CE is responsible for your order from placement, to production and packaging. Once your order has been handed over to the shipping carrier, our responsibility ceases.

Thus, any items damaged in shipping must be addressed with the shipping carrier themselves.

If your order is returned to us due to being undeliverable, a reshipment fee, 110% of the initial shipping charge, will be required.

Please include a phone number with your order so that you may be easily contacted in the event that there is a problem with delivery.

Shipment Tracking Numbers

As V1CE custom creates its products per individual order, shipment tracking numbers are not available until production is completed. You may be able to track your order with the carrier provided.

Turnaround Times

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Standard V1CE Models need no design approval, so the clock starts the moment your order is confirmed. With you in 1 to 2 working days in the UK and US, 48 working hours elsewhere.

Custom V1CE Models are designed first, so the same window starts when you approve the design. In the UK and US your card arrives 1 to 2 working days after you approve; elsewhere, within 48 working hours.

In the event that we are unable to complete production within the specified time frame, we will accommodate for the additional time spent on production with a faster shipping method so that you can still receive your order on/around the estimated delivery date.

That window is the one we work to and the one we quote everywhere else on this site. Once your card is with the carrier, customs checks and missed delivery attempts can add time we do not control, so the date you are given is our estimate rather than a carrier’s guarantee.

On rare occasions, where the print output may not meet our quality control standards, we’ll have no choice but to reprint your order, causing delays.

Customs Policy for International Orders

Customs policies vary widely from country to country. V1CE does not have control over these fees, nor can we predict the exact cost of these fees.

Thus, we are not responsible for informing you of the specific fees that may apply; it is your responsibility, as the customer and the importer, to check what your country’s requirements are for all customs fees, before placing your order.

Please also be advised that when customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Thank you for choosing to be part of our community at V1CE Limited, a company registered in England and Wales under company number 12681711, with a registered office at: Office 520 City House, 131 Friargate, Preston, Lancashire, United Kingdom PR1 2EF and postal address for any correspondence at: First Floor Office 38A - 42A ORMSKIRK ROAD, PRESTON, PR1 2QP (“V1CE”, “we”, “us”, or “our”).