V1CE Terms of Service

Last Updated: 14th February 2025

Welcome to V1CE! These Terms and Conditions ("Terms") govern your use of our products and services, including our website (v1ce.co) and digital platforms. By using our services, you agree to these Terms. Please read them carefully before making a purchase or subscribing.

General Terms

These Terms apply to all purchases, subscriptions, and interactions with V1CE Limited (Incorporation Number: 12581711), registered in the United Kingdom. We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting on our website. Your continued use of V1CE’s services constitutes acceptance of the updated Terms.

Product Subscriptions

Subscription Plans

V1CE offers monthly and annual subscription plans for our products and services. Free cards accessed through a trial or subscription will automatically make you liable for the corresponding cycle payment once shipped, whether it is an annual or monthly plan. Cancellation after shipment will not exempt you from the due payment for that billing cycle. If you subscribe to a monthly plan, you can cancel after the first full paid month post-trial. Annual plans are non-refundable and cannot be canceled until the subscription period ends. Subscription renews automatically unless canceled before the next billing cycle.

Trial Period

Some plans may offer a free or discounted trial period. If you do not cancel before the trial ends, you will be automatically charged for the next billing cycle.

Cancellation Policy

To cancel your subscription, you must do so via your account settings at least 48 hours before your next billing date. Once a product is dispatched, you are committed to the minimum one-month subscription.

Refunds and Early Termination

No refunds will be issued for current subscription periods. Annual subscriptions are non-refundable after the initial purchase.

Order Processing & Shipping

Order Confirmation

You will receive an order confirmation email upon placing an order. If you do not receive confirmation, please contact us at support@v1ce.co

Shipping Times

Orders are typically processed within 3-5 business days. Estimated delivery times vary based on location and shipping carrier delays.

Delivery Issues

V1CE is not responsible for delivery delays caused by courier services. If a package is lost or damaged in transit, please contact us for assistance.

Returns and Exchanges

Return Eligibility

Custom NFC cards are non-returnable and non-refundable once printed. For defective products, a replacement may be issued upon verification.

Return Process

Contact support@v1ce.co 7 days of receiving your order for return instructions. Products must be unused and in original packaging.

Refunds

Refunds are processed only for defective products, not for subscription cancellations.

Account & User Responsibilities

Account Security

You are responsible for maintaining the confidentiality of your account details.

Prohibited Activities

You may not misuse our website, including unauthorized reselling, modifying HTTP requests, data scraping, or fraudulent transactions.

Privacy & Data Protection

Data Collection

We collect personal data as outlined in our Privacy Policy.

Data Usage

Your data is used to fulfill orders, manage subscriptions, and improve our services.

Third-Party Services

V1CE may use third-party services for payment processing and analytics.

Use of V1CE Limited APP

The V1CE app is provided as part of our services. While we strive to ensure a seamless experience, occasional downtimes may occur due to maintenance, updates, or external factors beyond our control. We aim to resolve major technical issues within 48 hours. By using the app, you agree not to misuse or attempt to interfere with its functionality.

Limitation of Liability

No Liability for Indirect Damages

V1CE is not liable for indirect, incidental, or consequential damages arising from product use.

Service Interruptions

We do not guarantee uninterrupted access to our website, app, and services, though we strive to minimize downtimes and provide resolutions within industry-standard timelines.

Governing Law

These Terms are governed by and construed under the laws of the United Kingdom.

Contact Information

For any questions or concerns, reach out to us at support@v1ce.co

By purchasing or subscribing, you agree to these Terms. Thank you for choosing V1CE!