Please read the following important
terms and conditions before you
buy anything on our
website and check that they contain everything which you want and nothing that you are not willing to agree to.
some of your key rights:
Consumer Contracts (Information, Cancellation and Additional Charges)
Regulations 2013 say that up to 14 days after receiving your goods, in most cases, you can change your mind and get a full refund.
Consumer Rights Act 2015 says goods must be as described, fit for purpose and
of satisfactory quality. During the expected lifespan of your product you’re entitled to the following:
to 30 days: if your goods are
faulty, you can
get a refund;
to six months: if it can't be repaired or replaced, then you’re entitled to a full refund in most cases;
to six years: if the goods do not last a reasonable length of time, you may be entitled to some money back.
is a summary of some of your key rights.
For detailed information from Citizens Advice please visit www.citizensadvice.org.uk
or call 03454 04 05 06.
information in this summary box summarises some of your key rights. It is not intended to
replace the contract below which you should read carefully.
contract sets out:
§ your legal rights and responsibilities;
§ our legal rights and responsibilities; and
§ certain key information required by law.
In this contract:
‘us’ or ‘our’ means V1CE Limited;
§ Standard V1CE© Models means V1CE Limited products that are non-customisable
§ Custom V1CE© Models means V1CE Limited products that customisable by means of designs
such as logos, images, name, printing or any other form of customisation or modification
means the person using our site to buy goods from us.
If you don't
understand any of this contract and want to talk to us about it, please contact
§ email https://v1ce.co/pages/contact-us
Who are we?
We are V1CE Limited a company registered in England and Wales
under company number 12681711.
Our registered office is at: Office 520
City House, 131 Friargate, Preston, Lancashire, United Kingdom PR1 2EF.
Our postal address for any
correspondence is Unit 5 Campbell Street, Preston, Lancashire PR1 5LX
Our VAT number is: 366053595.
details of this contract will not be filed with any relevant authority by us.
If you buy goods on our site you agree to be legally bound by this contract.
This contract is only available
in English. No other languages will apply to this contract.
When buying any goods you also agree to be legally bound by:
our website terms and
conditions and any documents referred to in them; and
extra terms which may add to,
or replace some of, this contract. We will contact you to let
you know if we intend to do this by giving you one month's notice.
All of the above documents form part of this contract as though set out in
Information we give you
By law, the Consumer Contracts
(Information, Cancellation and Additional Charges) Regulations 2013 say that we
must give you certain key information before a legally binding contract between
you and us is made. If you want to see this key information, please:
read the acknowledgement email
(see clause 4.3); or
contact us using the contact
details at the top of this page.
The key information we give you
by law forms part of this contract (as though it is set out in full here).
If we have to
change any key information once a legally binding contract between you and us
is made, we can only do this if you agree to it.
Your privacy and personal
available at https://v1ce.co/pages/privacy-policy
Your privacy and personal
information are important to us. Any personal information that you provide to
personal information we collect from you, how and why we collect, store, use
and share such information, your rights in relation to your personal
information and how to contact us and supervisory authorities if you have a
query or complaint about the use of your personal information.
Ordering goods from us
Below, we set out how a legally
binding contract between you and us is made.
You place an order on our
Please read and check your order carefully before submitting it. However, if
you need to correct any errors you can do so before submitting it to us.
When you place your order at
the end of the online checkout process we will acknowledge it by
email. This acknowledgement does not, however, mean that your order has been
We may contact you to say that
we do not accept your order. This is typically for the following reasons:
the goods are unavailable;
we cannot authorise your payment;
you are not allowed to buy the
goods from us;
we are not allowed to sell the
goods to you;
you have ordered too many
there has been a mistake on the
pricing or description of the goods.
We will only accept your order
when we email you to confirm this (Confirmation
Email). At this point:
a legally binding contract will
be in place between you and us; and
we will dispatch the goods to
If you are under the age of 18
you may buy any goods from the site.
Right to cancel
You have the right to cancel
this contract within 14 days without giving any reason.
The cancellation period will
expire after 14 days from the day on which you acquire, or a third party other
than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right to
cancel, you must inform us of your decision to cancel this contract by a clear
statement (eg a letter sent by post, fax or email)
using the contact details at the top of this contract.
To meet the cancellation
deadline, it is sufficient for you to send your communication concerning your
exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we
will reimburse to you all payments received from you, including the costs of
delivery (except for the supplementary costs arising if you chose a type of
delivery other than the least expensive type of standard delivery offered by
We may make a deduction from
the reimbursement for loss in value of any goods supplied, if
the loss is the result of unnecessary handling by you.
We will make the reimbursement
without undue delay, and not later than:
14 days after the day we
received back from you any goods supplied; or
(if earlier) 14 days after the
day you provide evidence that you have returned the goods;
if there were no goods
supplied, 14 days after the day on which we are informed about your decision to
cancel this contract.
We will make the reimbursement
using the same means of payment as you used for the initial transaction, unless
you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
We may withhold reimbursement until we have received the goods back
or you have supplied evidence of having sent back the goods, whichever is the
If you have received goods:
you shall send back the goods to us at
Unit 5 Campbell Street, Preston, Lancashire PR1 5LX without undue delay and in any event not
later than 14 days from the day on which you communicate your cancellation from
this contract to us. The deadline is met if you send back the goods before the
period of 14 days has expired;
you will have to bear the direct cost of
returning the goods; and
you are only liable for any
diminished value of the goods resulting from the handling other than what is
necessary to establish the nature, characteristics and functioning of the
We use Royal Mail to deliver our goods. For
further details see https://v1ce.co/pages/refund-policy-2.
The estimated date for delivery of the goods is
set out in the Confirmation Email (see clause 4.5).
If something happens which:
is outside of our control; and
affects the estimated date of delivery;
we will let you have a revised estimated
date for delivery of the goods.
Delivery of the goods will take
place when we deliver them to the address that you gave to us.
Unless you and we agree
otherwise, if we cannot deliver your goods within 30 days, we will:
let you know;
cancel your order; and
give you a refund.
You are responsible for the
goods when delivery has taken place. In other words, the risk in the goods
passes to you when you take possession of the goods.
If you are ordering goods for
delivery outside the UK please contact us via our
website to make arrangements before you place your order.
We accept all major credit
We will do all that we
reasonably can to ensure that all of the information
you give us when paying for the goods is secure by using an encrypted secure
payment mechanism. However, in the absence of negligence on our part, any
breach by us of our duties under applicable laws we will not be legally
responsible to you for any loss that you may suffer if a third party gains
unauthorised access to any information that you give us.
Your credit card or debit card
will only be charged when the goods are dispatched.
All payments by credit card or
debit card need to be authorised by the relevant card issuer. We may also need
to use extra security steps via:
Verified by Visa;
American Express SafeKey.
If your payment is not received
by us and you have already received the goods, you:
must pay for such goods
must return them to us as soon
as possible. If so, you must keep the goods in your possession, take reasonable
care of them (including ensuring that you follow any instructions or manuals
given with the goods) and not use them before you return them to us.
If you do not return any goods
(such as where you have not paid for them) we may collect the goods from you at
your expense. We will try to contact you to let you know if we intend to do
Nothing in this clause affects
your legal rights to cancel the contract during the ‘cooling off’ period under
clauses 5 and 6.
The price of the goods:
is in pounds sterling (£)(GBP);
includes VAT at the applicable
does not include the cost of:
delivering the goods (your
delivery options and costs will be displayed on our website before you place your order); and
subscription to https://app.v1ce.co.uk.
Nature of the goods
The Consumer Rights Act 2015
gives you certain legal rights (also known as ‘statutory rights’), for example,
are of satisfactory quality;
are fit for purpose; and
match the description, sample or model.
We must provide you with goods
that comply with your legal rights.
The packaging of the goods may
be different from that shown on the site.
While we try to make sure that the colours of our goods are
displayed accurately on the site, the actual colours that you see on your
computer may vary depending on the monitor that you use.
Any goods sold:
at discount prices;
as remnants; or
will be identified and sold as such.
Please check that they are of a satisfactory quality for their intended use.
Your legal rights under the
Consumer Rights Act 2015 (also known as ‘statutory rights’) are set out at the
top of this contract. They are a summary of some of your key rights. For more
detailed information on your rights and what you should expect from us, please:
Custom V1CE© products include
any products that are configured, personalized, or inscribed; for example,
names, company brands, printing or any other form of customisation or
modification to the product will not be applicable to a full refund. Refunds
will be applicable to the following;
that cannot be corrected
Damage to product(s) as a
result to packaging
For more detailed information
on your rights and what you should expect from us, please:
visit our webpage: https://v1ce.co/pages/refund-policy-2;
contact us using the contact
details at the top of this page; or
visit the Citizens Advice
website www.citizensadvice.org.uk or call 03454 04 05 06.
Nothing in this contract
affects your legal rights under the Consumer Rights Act 2015 (also known as
‘statutory rights’). You may also have other rights in law.
Please contact us using the
contact details at the top of this page, if you want:
us to repair the goods;
us to replace the goods;
a price reduction; or
to reject the goods and get a
End of the contract
If this contract is ended it will not
affect our right to receive any money which you owe to us under this contract.
Limit on our responsibility to
Except for any legal
responsibility that we cannot exclude in law (such as for death or personal
injury) or arising under applicable laws relating to the protection of your
personal information, we are not legally responsible for any:
were not foreseeable to you and
us when the contract was formed;
that were not caused by any
breach on our part;
business losses; and
losses to non-consumers.
We will try to resolve any
disputes with you quickly and efficiently.
If you are unhappy with:
our service to you; or
any other matter,
please contact us as soon as possible.
If you want to take court
proceedings, the courts of the part of the United Kingdom in which you live
will have non-exclusive jurisdiction in relation to this contract.
The laws of England and Wales will apply to this contract.
Third party rights
No one other than a party to this contract
has any right to enforce any term of this contract.