V1CE Terms of Service

Welcome to V1CE! These Terms and Conditions (“Terms”) govern your use of our digital and physical products and services, including our website (v1ce.co), NFC cards, the V1CE App, and our Client Capture OS. By using the V1CE App, purchasing, subscribing, or participating in a trial, you agree to these Terms. Please read them carefully.

1. General Terms & Applicability

These Terms apply to all interactions with V1CE Limited (Company Number: 12681711), registered in the United Kingdom.

• We reserve the right to update these Terms at any time. Updates become effective immediately upon posting on our website or within the V1CE App. Continued use of V1CE products or services signifies your acceptance of the revised Terms.
• Existing Customers: Customers who purchased a product or subscription before November 2025 will remain governed by the previous Terms. Transition to these new Terms is voluntary and requires an explicit request to support or the activation of Client Capture OS features.

2. Service Description: Client Capture OS

V1CE provides a comprehensive networking ecosystem. Beyond physical NFC hardware, our services include:

• Profile Hosting: Creation and management of digital business profiles.
• Lead Capture: Tools for contact collection and storage
• Automation: Automated email sequences and follow-up workflows.
• Scheduling: Booking and calendar integrations.
• Analytics: Engagement reporting and third-party integrations (e.g., Zapier, CRMs)

3. Products, Plans & Pricing

Subscription Plans and Access: V1CE offers various plans. The V1CE App is the central platform for managing your account, profile, and subscription services.

• Free or discounted cards accessed via a trial or subscription are tied to the specific plan selected. Once shipped, you are liable for that billing cycle's payment.
• All annual plans are non-refundable and continue until the end of the subscription period.
• All paid subscriptions renew automatically unless cancelled at least 48 hours before the next billing date.
• Lifetime Replacements: Lifetime Card Replacements are included for as long as you hold an active paid V1CE subscription. This is the fourth guarantee in the V1CE Cover, described in section 6. If your card is lost, damaged, worn or stops working, tell us and we will send a replacement free of charge. Nothing needs to be posted back. Replacement does not cover deliberate damage, or a card that has been modified, drilled, cut or re-engraved by anyone other than us. You do not need a new card to change your details. Details are changed on your digital page at no cost.

Pricing Changes: V1CE reserves the right to adjust pricing for any subscription plan or physical product at any time. While price changes may occur, we will make every effort to avoid automatically upgrading your existing subscription without explicit consent, except where legally compelled by government agencies or regulatory policy changes.

4. Trials and Renewals

All V1CE trials are 30 days long and are designed to drive users to the V1CE App to create a profile, select a plan, and receive their included card.

• A. V1CE Trial: Eligible customers may receive one free card and 30 days of complimentary access. The trial renews into the selected annual subscription unless cancelled 48 hours prior to renewal.
• B. V1CE Teams Trial: Includes up to 15 free cards. Volume exceeding 15 cards transitions to the Unlimited tier with a 70% discount on additional physical cards.
• C. Trial Conditions: No refunds are issued during or after the trial. If a trial is not converted to a paid subscription, associated cards will be automatically blocked and permanently disabled. Physical return is not required, but cards will cease to function.

5. Data Ownership & Fair Usage

Data Ownership: You own all contact data and leads captured via your V1CE profile. You may export this data at any time during an active subscription.

Data Retention: Upon cancellation, V1CE will retain data for a limited period before permanent deletion. V1CE reserves the right to use anonymized, aggregated usage data for service improvement.

Fair Usage Policy: To ensure platform stability:

• Anti-Spam: Automated sequences must comply with global anti-spam laws. Abuse or "spamming" will result in immediate account suspension.
• System Integrity: Users may not use automated tools to scrape data or misrepresent their identity.
• Volume Limits: Excessive lead capture or email volume that impacts system performance may require a plan upgrade.

6. Guarantees and Refunds

6.1 The V1CE Cover

We give four guarantees on physical V1CE cards. Together they are called the V1CE Cover. Each one is separate, and claiming one does not affect your right to claim another, except that we will not refund the same card twice.

Where a guarantee below gives you a refund, we pay it to the payment method used for the order, within five working days of us accepting your claim. Refunds cover the original card purchase price only. Subscriptions, shipping and accessories are excluded.

If we refund a card, we may deactivate the digital page linked to it. The card itself stays with you and we will not ask you to send it back.

6.2 Nothing is made until you approve it

Our previewer shows your logo on a card before you order, free and with no obligation. It is an automated preview, not your final artwork.

After you order, a designer prepares your artwork for engraving at no extra cost. You may ask for changes as many times as you wish and there are no revision fees. Nothing is engraved or manufactured until you have approved the artwork in writing.

If you do not approve any version of the artwork, tell us and we will refund your card purchase price in full. There is no time limit on this guarantee. It runs until you approve.

6.3 Changed your mind in the first 30 days

If you tell us within 30 days of delivery that you no longer want the card, we will refund your card purchase price in full.

You do not need to give a reason and you do not need to send the card back. The card is engraved with your details, so it is of no use to anyone else and it stays with you.

This guarantee applies despite any other clause in these terms about the return of customised goods.

6.4 Take it to three events in the first 90 days

Use your card at three business events. If it has not put one new contact into your phone, tell us within 90 days of delivery and we will refund your card purchase price in full. You keep the card.

The test is simply whether one new contact reached your phone. You do not need to show us a screen, a report or a number from us, and we will not ask you to prove which events you attended.

This guarantee is limited to one claim per customer.

6.5 Lifetime replacement

If your card is lost, damaged, worn or stops working, we replace it free of charge for as long as your paid subscription is active. The full terms are in section 3.

7. Reprints, Returns & Shipping

Reprint Policy: No-cost reprints are provided only for production errors. Customer errors or aesthetic dissatisfaction with a correctly printed proof do not qualify.

Returns: Custom NFC cards are non-returnable once engraved, except under the V1CE Cover guarantees in section 6, which do not require the card to be returned, and except where you have a statutory right to reject faulty goods.

Delivery: Standard models are delivered within 5 to 7 days of a confirmed order. Custom models ship once the design process is complete. Delivery dates are estimates and are not guaranteed.

Shipping & Risk: Liability passes to the customer once the order is transferred to the carrier for delivery.

Reshipment: If an order is returned as undeliverable, reshipment fees apply at 110% of the initial shipping cost.

International: Customers are solely responsible for all customs duties, taxes, or import fees.

8. Liability and Law

Limitation of Liability: V1CE is not liable for indirect, incidental, or consequential damages (including loss of business data). Our maximum liability is limited to the amount paid for the specific product or subscription.

Governing Law: These Terms are governed by and construed under the laws of the United Kingdom. Disputes are subject to the exclusive jurisdiction of UK courts.

9. Data Enrichment & Data Processing Addendum (DPA)

Enrichment Services: V1CE provides lead enrichment features powered by third-party sales intelligence and web data platforms, specifically Apollo.io (Apollo Global Corp) and Bright Data Ltd. By using these features, you authorize V1CE to share limited identifiers with these sub-processors to retrieve professional contact data on your behalf.

Data Processing Addendum (DPA): When you upload, manage, or enrich Lead Data (Personal Data) within the Client Capture OS, V1CE acts as a Data Processor. Use of these features signifies your acceptance of our Data Processing Addendum, which is hereby incorporated into these Terms.

Controller Responsibilities: You, as the Data Controller, warrant that you have a lawful basis (such as Legitimate Interest or Consent) to process and enrich the Lead Data you manage within the V1CE platform.

Liability for Sub-Processors: V1CE remains liable for the performance of its sub-processors' data protection obligations as required by applicable data protection laws.

10. Contact

For support, returns, or claims, contact:

[email protected]

First Floor Office, 38A–42A Ormskirk Road, Preston, PR1 2QP